🛍 ATLAS Returns & Refunds Policy
Effective Date: November 3, 2025
Company: ATLAS Stores, Inc.
Address: 10250 Santa Monica Blvd, Suite 2680, Los Angeles, CA 90067
Email: outreach@atlasstores.co
❤️ Our Goal
We want you to love what you buy from us.
If something doesn’t work out, we’ll do our best to make things right — fairly and simply.
Since ATLAS partners with independent brands, some returns are handled directly by the brand that made your item. But don’t worry — we’ll guide you through it step by step.
🔄 Returns Made Easy
You can request a return within 30 days of receiving your order.
To qualify:
Items must be unused, unworn, and unwashed.
All tags, packaging, and accessories should be intact.
You’ll need your order number or proof of purchase.
If a return doesn’t meet these conditions, we may send it back to you.
🚫 Items That Can’t Be Returned
For health and safety reasons, we can’t accept returns on:
Beauty, skincare, fragrance, and haircare (if opened)
Intimates, undergarments, swim bottoms, or earrings
Personalized or custom-made items
Gift cards
Anything marked “Final Sale” at checkout
📦 How to Start a Return
Email outreach@atlasstores.co within 30 days of delivery.
Include your order number and the item you’d like to return.
We’ll respond with a prepaid return label (if eligible) or next steps from the brand directly.
Please don’t send items back without first getting return authorization — that can delay your refund.
💳 Refunds
Once your return is received and inspected, we’ll process your refund to your original payment method.
Refunds usually appear within 7–10 business days after we receive the item.
Shipping charges are non-refundable unless we made a mistake on your order.
🔁 Exchanges
Need a different size or color?
We’re happy to try to accommodate exchanges if the item is still in stock/available for exchange.
⚠️ Damaged or Incorrect Items
If something arrives damaged or not what you ordered, email outreach@atlasstores.co within 7 days of delivery with photos.
We’ll take care of it and coordinate with the Brand to replace or refund the item.
Note: ATLAS Stores, Inc. is a retailer and marketplace — not the product manufacturer.
For product quality or warranty issues, please contact the Brand directly.
🚚 Return Shipping
Unless your item is defective or we sent the wrong product, return shipping costs are your responsibility.
If we provide a prepaid label, we may deduct the shipping amount from your refund.
💌 Cancellations
Need to cancel an order?
We can help as long as it hasn’t shipped yet.
Once your order’s on its way, you’ll need to go through the return process instead.
📬 Lost or Late Returns
We’re not responsible for returns lost in transit without tracking.
Always use a trackable shipping method and keep your receipt until your refund is complete.
📞 Need Help?
We’re here to make returns simple and stress-free.
Email us anytime at outreach@atlasstores.co and our team will help you out.